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Cleveland Indians announce refund procedures for fans who purchased ALDS tickets

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Cleveland, OH - The Cleveland Indians on Thursday announced refund procedures for Single-Game Ticket buyers for American League Division Series games at Progressive Field.

Refunds only will be issued via the original payment method, and will depend on where fans purchased tickets:

  • Internet purchases will be automatically refunded.
  • Phone purchases will be automatically refunded.
  • App purchases will be automatically refunded.
  • Team Shop purchases made with a credit card can be refunded at the Team Shop at which the tickets were purchased.
    • Note: Fans must have tickets with them for refunds.
  • Team Shop purchases made with cash only can be refunded at the Progressive Field Ticket Office.
    • Note: Fans must have tickets with them for refunds.
  • Progressive Field Ticket Office purchases must returned to the Progressive Field Ticket Office for refunds (cash and credit).
    • Note: Fans must have tickets with them for refunds.
  • Ticketmaster outlet purchases must be returned to the outlet they were purchased from for refunds (cash or credit).
    • Note: Fans must have tickets with them for refunds.

Indians Season Ticket Holders soon will receive information via email regarding their Postseason ticket purchases.

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